Consultation/Support/Data Retention Policy

Project consultation

The GGBC staff offers consultation on projects based on the information provided by the customer and to the best of the consultant knowledge.

Support on past projects

The GGBC staff will do everything necessary to answer questions on past projects up to a period of six months. Researchers are strongly encouraged to download and review data as soon as possible once a run is completed and to ask all related questions in a timely manner. After 6 months of delivering the data, GGBC maybe unable to answer questions related to the projects.

Data retention policy for Illumina sequencing

1. At the end of your project, Illumina sequencing data will be made available to you through Illumina BaseSpace (cloud storage) in FASTQ format. An invitation will be sent to you through e-mail, to transfer ownership of both your Run and Project direectories. Please accept this request within 30 days. Customers who utilize this service will have permanent access to their sequencing runs, and access to project results can be shared to collaborators at the owner’s discretion. You can register for an account and access this secure service at BaseSpace. The email used to share data through BaseSpace will be the address listed in the ‘Download the Data’ space on your order form. Please make sure that this email is the same used to set up your BaseSpace account.
2. If your data is unable to be demultiplexed on BaseSpace, we will demultiplex the data locally using bcl-convert GGBC.  If problems with demultiplexing are due to incorrect sample sheets or using more than a single index length and require multiple attempts to to solve the issue, additional hourly bioinformatics charges may apply.
3. Globus is used by the GGBC to transfer any datasets that cannot be transferred via BaseSpace.  In order to receive data from us via Globus, you will first need to create an account.  All UGA faculty, students and staff have access to a free UGA Globus account that is activated by going to Globus Connect, selecting University of Georgia in the drop down list and then logging in with your UGA MyID.
4. Sequence data can also be downloaded by us onto a hard drive, which can either be provided by the customer or purchased through our facility. Additional shipping and handling charges may apply.